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IBM is exploring the potential of generative AI to automate business actions. The company has developed a software framework called SNAP which trains a large language model (LLM) to generate predictions of the next action in a business process based on past events.
This framework, as proposed by IBM, can improve the prediction performance for various business process management datasets. The research suggests that generative AI, particularly large language models, can be a stepping stone to automation, helping to mine all the data about processes that traditional AI may not capture.
Generative AI to automate business actions
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